I've downloaded Windows 10. No sound from Logitech 5.1 surround sound speakers (driven by a Creative Sound Blaster X-Fi xtremegamer sound card). Went into the Microsoft playback menu for sound and noticed no driver was installed. Still tweaked with theMicrosoft controls and set to 5.1 surround that way, and got sound from speakers, but only controlled three front speakers, no woofer or rear.So I knew I needed to get the Sound Blaster driver for Windows 10. Went to Creative's site and there thankfully was a Windows 10 version for my card (and it detected my card and wouldn't let me erroneously download a driver for the wrong card).
After downloadingdriver did all the restarts etc. As instructed.I have the proper playback device selected in Windows menu and its set to default device. Still no sound. I indicates it has the latest driver and the device is working properly. Any sound test I run does not produce sound. Tried uninstalling and reinstallingthe driver 3 times to no avail.Can a Microsoft expert or employee help out here? Very frustrating.
I'm afraid to rollback to Windows 7 after all this work only to have the sound card still not work (I'm afraid that will happen). Joy,Thank you for your reply.First, I'm not sure what you mean by typing troubleshooter in the search bar. Do you mean type troubleshooting on this community web page, or in what search bar should I type that and how do I access it?Anyway, I did run the 'Troubleshoot sound problems' on the playback menu but that didn't fix anything.I also referred to the support article you provided the link for and that didn't help. Actually, one of the proposed solutions was to use Microsoft's high definition audio device driver, and that cause the sound card output to not even show up as an optionfor sound anymore.and I certainly couldn't get my surround sound speakers working.I think there may be a compatibility problem between Windows 10 and the Creative Sound Blaster X-Fi xtremegamer Windows 10 driver.they don't seem to work properly together.Any solution would be greatly appreciated.
This download contains the latest driver and application(s) for use with your Sound Blaster® Omni Surround 5.1 on Mac® operating systems. This software includes support for macOS™ Sierra 10.12. For more details, please read the rest of this web release note. Show Details ». This download contains the latest driver and application for use with your Sound Blaster® Play!3 for Mac operating systems. This software includes support for macOS Catalina 10.15 only. For more details, please read the rest of this web release note.
I'm not sure how many more hours over however many more days I can dedicate this before I give up and roll back to Windows 7, which I'd rather not do. I rolled back to Windows 7.Surround Sound now works PERFECTLY again.Windows 10 has a problem with the new Creative X-FI xtremegamer sound card. It was an easy tweak to get things working properly again after rolling back to Windows 7!What really caused me to not wait a little longer was because other little things were happening on my computer as well with Windows 10 loaded. When the computer went in to idle/sleep mode the login screen locked up a couple of times and I had to rebootto fix it.
This morning I woke up and computer said it had no internet, though my internet service in house was fine; mind you this pc was not connected via WiFi, it was via Ethernet cable, which means there was also probably a problem with the Ethernet carddriver!The one good think I'll say about this experience was that at least Microsoft made it painless to roll back to Windows 7. The process took a fraction of the time it took to upgrade to Windows 10.Windows 10 definitely does not have all the kinks worked out yet, and the drivers aren't working properly. If you buy a new computer designed to operate on Windows 10 I'm guessing things will be fine, but you roll the dice if you upgrade an older computer withcomponents (e.g. Sound cards and Ethernet cards) not originally made with Windows 10 in mind. I don't have the time to wait and hope those issues are resolved. It's nearly infuriating to deal with customer service 'specialists', because much like Joy has done in this thread they don't listen to what you say at all. She responded to jimoxford's anecdote about the problem NOT being fixed, by making the empty anddishonest statement 'Glad the issue has been fixed.'
The issue wasn't fixed. The issue is his Creative product's drivers didn't work on Windows 10, and they still don't work on Windows 10, and he had to go through the inconvenience of rollback to a legacyOS and ultimately abandoned the issue.
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January 2023
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